Downtime costs appointments
When the front desk is frozen, patients are rescheduled and staff go home late. Monitoring catches most problems before the first patient arrives.
Medical and surgical practices
Your schedule runs on the EHR. We make sure the EHR runs.
A clinic that can’t reach its records can’t see patients. We keep the network, the workstations, and the connection to your electronic health record (EHR) up, and we protect the devices and accounts that hold patient information the way patients assume they’re protected.
What gets in the way
The problems we hear about most.
Patient data on too many devices
Laptops, tablets, the front-desk PC, a phone with email on it. Every one of them needs to be encrypted, updated, and protected — and retired properly when it’s done.
Vendors point at each other
Your EHR vendor blames the network; the ISP blames the computer. We’re the one number to call, and we stay on the line until it’s working.
What we do about it
Specifically.
Serving practices from Bellevue to Ketchum, and everything in between.
- Detection and response running 24/7 on every workstation and server
- Encrypted laptops and phones, with remote wipe if one goes missing
- Multi-factor authentication on email and EHR logins
- Updates scheduled around clinic hours, never during them
- Backups tested with a real restore, and the result reported to you
- Support for your EHR, imaging, and practice-management vendors
Let’s talk about your office.
We’ll come to your office, look at what you have, and tell you what we’d fix first. If we’re not the right fit, we’ll say so.